FAQs

FAQs

Can I view the paper in person?
The Vintage Galaxy is located at: Via del fante 20 – 98168 Messina (ME) ITALY

Can I purchase just some sample of paper or textile?

Yes, the price for a sample 10 cm long x 54 cm wide is only € 3. You can order up to 5 pieces. The shipping cost is € 5 (Italy, Europe, Worldwide). We can put more samples in the same package.The samples will be sent by letter. Just write me an e-mail with the number and name of the wallpaper models you want ordering sample pieces.
What are your prices in other currencies?
We provide a converter service in the item description page. On the top hand right corner of the screen you can see the exchange rate in US$, CA$, AU$, GB£. We update the converter twice a week, but as it varies from day to day, the displayed rates may differ slightly from those used by our payment processors (PAYPAL) at the time of the operation.

How can I pay for an item?
We accept PAYPAL or bank transfer. In My Basket, you find all the information.

 

Can you send me a catalogue of your stock?
Vintage Walls website is an accurate catalogue of our current stock, as it is updated any time something is purchased. However, we can turn into “collectables hunters” for you in case you are looking for a particular item we still don’t offer,so drop us a line, if you wish. Also, we may have it among unprocessed stock.

 

How can I check the status of my order?
Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to check.

 

DELIVERY TIME:

We ship only with Airmail Trackable shipments with UPS.

Europe: about 5 days delivery
United States and Rest of the World: about 7 days delivery

 

Can I return an item?
Return is accepted only in case the item is not as it was described. And obviously we refund you.

 

I really love a curtain fabric in the selection, but I’d like a ready-made curtain, can you help me?
Sure, our tailor will be happy to manufacture a curtain for you. Just let us know size or measures, pay for extra working, and in a week we’ll be able to send you a ready-to-hang curtain. Drop us a line for costs.

 

How can I pay with my credit card?

If you want to pay with credit card just select the Paypal payment and then choose “I don’t have a Paypal account” in the Paypal page. This is a short tutorial video: http://www.youtube.com/watch?v=U4KF73p3e5U&feature=related